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TJ's fine jewelry in Carbondale, IL
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Monday - Friday: 10:00am - 6:00pm
Saturday: 10:00am - 5:00pm
Closed on Sunday
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In The News

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Southern Business JournalSpacerSouthern Business Journal


CARBONDALE — Customer service is the key to having a successful business in today's market.

At least that is the key for T.J. Martin, owner of T.J's Fine Jewelry, now at 1010 East Main Street in Carbondale.

"These people aren't just customers," Martin said. "It's not always about the dollar and it's more than just a sale. We truly feel like our customers are part of the family.

The store hosted a ribbon-cutting ceremony Thursday to celebrate moving to its new location. Martin said the store is coming off its best January in the store's existence and the new location on Illinois 13 has been a big success.

"The exposure on Route 13 has brought a whole crowd of customers to our location," he said. "It has allowed us to reduce our overhead costs, which is a savings we can pass along to our customers while we expand our showroom and grow our inventory at the same time."

Martin said he is not surprised by the record sales because there are a few things that are offered at his store that may not be offered everywhere else.

"One is customer service. People have begun to accept poor customer service at many places even other than jewelry stores," he said. "We try to do just the opposite. We are human, and we make mistakes but we will do back flips to try to fix that.

"If you have the right product, the right price and take care of your customer, it is a pleasure to be here and it is a pleasure for them to come here," he said. "We want you to know that you're getting a good deal. If I can't win a customer with quality, price and great service, then I do not deserve their business."

Martin said the city of Carbondale has helped his business grow as well.

"We have a couple of people that help grow local businesses in Carbondale," he said. "I think business is the main forefront interest where in the past that hasn't always been the case."

Martin said his approach to business is more about teaching customers about the product he sells.

"I love to educate and help customers gain knowledge of the products and earn their trust and business," he said. "Do not mistake our not being pushy for not wanting your business. We're very laid back, but at the same time, we'll do anything we can to earn your business."


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Gold: $1290.90 - Silver: $17.11 - Platinum: $936.00 as of: 11/24/2017 |    Click Here for LIVE PRICE
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